How to fix black screen with desktop access on Windows 10

If you see a black screen after signing into Windows 10 and can still use the mouse pointer, it could be a problem with the Windows Explorer process.

To resolve Windows Explorer process issues, use these steps:

1. Use the Ctrl + Shift + Esc keyboard shortcut to open Task Manager.

   Quick tip: You can also use the Ctrl + Alt + Del keyboard shortcut and then click the Task Manager button.

2. Click the More details button (if in compact mode).
3. Click the Processes tab.
4. Select the Windows Explorer service

5. Click the Restart button from the bottom-right corner.

   Source: Windows Central

After you complete the steps, you should be able to access the desktop again.

Restart explorer.exe

If the previous steps didn't work, you can terminate and start the process again using these steps:

1. Use the Ctrl + Alt + Delete keyboard shortcut to open Task Manager.
2. Click the More details button (if in compact mode).
3. Right-click the Windows Explorer service, and select the End task option (if available).
4. Click the File menu.
5. Select the Run new task option.

6. Type the following command and click the OK button.

   explorer.exe

   Source: Windows Central

Once you complete the steps, you should be able to use your device normally.